Effective Date

15/05/2025

1. Who We Are

We provide neurodiversity training, coaching, webinars, and membership-based digital learning services. This policy applies to all services offered by Diverse SPACE.

2. What Personal Data We Collect

- Name

- Email address

- Telephone number

- Billing address (if applicable)

- Organisation name (if registering on behalf of a business or school)

- Course and event attendance data

- Payment details (processed securely via third-party platforms; we do not store card details)

- IP address and browser information

- Any information voluntarily provided through contact forms or feedback

3. How We Collect Your Data

Data is collected when you:

- Register for a course, webinar or membership

- Subscribe to our email list

- Contact us via our website, phone or email

- Participate in coaching sessions or surveys

- Use our website or access learning materials

4. How We Use Your Data

We use your personal data to:

- Provide and manage access to courses, webinars, and coaching sessions

- Communicate with you about your bookings, services, and updates

- Improve our services and personalise user experience

- Maintain internal records

- Comply with legal obligations

5. Lawful Basis for Processing

We process personal data under the following lawful bases:

- Performance of a contract (e.g. delivering training services you’ve purchased)

- Legitimate interests (e.g. marketing to existing clients)

- Consent (for optional marketing communications)

- Legal obligation (e.g. tax and accounting purposes)

6. Sharing Your Data

We will not sell your data. We may share it with trusted third parties who:

- Host our learning platforms

- Process payments (e.g. Stripe, PayPal)

- Provide email marketing services (e.g. Mailchimp, Zoho Campaigns)

- Support our website and IT systems

We ensure that these parties uphold strong data protection standards.

7. How We Store Your Data

Your data is stored securely on servers located in the UK or EEA. We use industry-standard encryption, password protection, and access controls to safeguard your information.

We retain data only for as long as necessary to fulfil the purposes for which it was collected or to meet legal requirements.

8. Your Rights

You have the right to:

- Access your personal data

- Request correction of inaccurate data

- Request deletion of your data (in certain circumstances)

- Withdraw consent at any time (where consent is the basis for processing)

- Object to or restrict certain types of data processing

- Lodge a complaint with the Information Commissioner's Office (ICO)

9. Cookies and Tracking Technologies

Our website uses cookies to improve user experience, track website usage and support service delivery. You can manage cookie preferences through your browser settings.

10. Third-Party Links

Our site may contain links to external sites. We are not responsible for the privacy practices of other websites.

11. Updates to this Policy

We may update this policy from time to time to reflect changes to our practices or legal obligations. The latest version will always be available on our website.

12. Contact Us

For any questions or data requests, please contact:

Email: [email protected]

Phone: 028 90 67 1796

Last Updated

15/05/2025